OPEN WITH CARE
In order to maintain a safe and secure environment for all patients, we are adopting a wide range of preventive measures. As we restart, to help protect others from asymptomatic transmission, there will be the following safety protocol in place:
COVID-19 screening & consent form - Before you come in, you will receive a health survey & consent to fill out with your appointment reminder. Please fill it out the night before. We are not allowed to see you if it is not completed.
Chaperone - While it is common for patients to bring family members to appointments, as to reduce exposure, we kindly ask to leave family members at home and come alone whenever their presence is not strictly required. This only differs if the patient is a minor, where one parent or guardian may need to be present or, someone who requires personal assistance.
Shoes off policy - Upon entering the practice, you will be asked to take your shoes off and place them on the copper tray on the floor.
Hand washing - You will be asked to wash your hands for at least 20 seconds. There will be hand washing instructions available and a single use towel placed on the counter for you to dry your hands. Once you use that towel, we kindly ask you to dispose the towel on the lined container beside the counter (purple bag bin).
Hand sanitizing - You may then apply the available alcohol-based hand sanitiser followed by an optional hand cream.
Face mask - To prevent any potential contamination or spread of respiratory droplets we will require all patients to wear masks during their entire time at the practice. We will provide a disposable one, but you are welcome to bring your own preferred mask. If you decide to bring your own. Your mask should cover the nose and mouth.
Contactless payment - In order to avoid cross contamination, we recommend to settle your bill by credit card or e-transfer.
There will be extra time between appointments to allow a thorough surface disinfection between patients and to maintain physical distancing measures.
Although these precautions may be inconvenient, we ask your cooperation so that we can provide a safe environment and peace of mind for everybody. These changes are applicable for the duration of the COVID-19 Phases or until we are told otherwise.
While we understand the need for treatment, any patient having symptoms of the common cold, influenza, COVID-19, or other infectious respiratory disease, have traveled on the past 14 days, have had a potential exposure, had a positive COVID-19 test in the last month/ waiting for the results of a test or are concerned, to contact us as soon as they can so we can work together on re-scheduling your treatment according to your needs and prioritize taking care of yourself. Call/text 604-446-2515, email or visit our booking site to cancel your appointment. Rest assured that late cancellation fees will be waived in those cases.
When rescheduling your appointment it must be delayed until 10 days from the onset of symptoms AND until symptoms resolve, whichever is longer.
Please also visit the BCCDC website for up-to-date information on self-assessment support and lab testing for COVID-19 . You will find other useful COVID-19 resources by calling 8-1-1 or visiting healthlinkbc.ca . If you have a chronic health condition, an informational handout can be found on the BCCDC website. We encourage patients to consult trusted sources such as BC Centre for Disease Control, Health Canada, and the World Health Organization.
We appreciate all your efforts to keep yourself and others safe by adjusting to these unprecedented circumstances. We wish you all the very best and thank you again for your ongoing support.