Frequently Asked Questions
Do I need to be referred by my Family Doctor?
There is no need for a family doctor referral. However, some insurance companies may require you to have a doctor’s referral for osteopathic treatment to be covered by them. Our recommendation is to confirm with your insurance provider the need for a referral.
What is the Cancellation Policy?
Your scheduled appointment time is reserved just for you. Miyuki Osteopathy make every effort to be on time for scheduled appointments.
We kindly ask that you notify us a minimum of 24 hours in advance to your appointment time when you are unable to do so. When you give us advanced notice we are able to accommodate other patients. We will do our very best to reschedule your service for another time that is convenient to you.
I need help but I can't afford. Are there other options?
Osteopathic training schools have clinics attached, where students train, supervised by qualified osteopathic practitioners. Patients can get treatment there at reduced rates.
Are there any potential treatment side-effects?
Osteopathy is generally regarded as a safe treatment, although you may experience minor side effects, such as:
Is Osteopathy covered by insurance?
If you have private health insurance it may be possible to claim for your treatment. Please, check with your insurance provider for the specifics of your plan.
Is Osteopathy covered by MSP?
Although the BC MSP coverage does not include Osteopathy, various private insurance companies do provide coverage. Please, check with your insurance provider for the specifics of your plan.
What are the payment methods available?
You can settle your bill by cash, e-transfer or VISA / Mastercard / American Express credit card.
Is it possible to do direct billing?
Unfortunately, we are unable to issue a direct bill to your extended health care insurer and/or ICBC. As you settle your balance, we will provide you with a digital receipt (e-invoice) which you can submit to your extended health carrier for reimbursement.
Are there any additional fees or taxes?
5% GST Taxes are added separately when settling the bill.
Can I come in if I am sick?
Amid COVID-19 and flu season risk, we encourage all patients who are sick, have traveled, have had a potential exposure or is concerned, to contact us as soon as they can so we can work together on re-scheduling your treatment according to your needs and prioritize taking care of yourself. We will keep working on ways to continue serving, engaging and managing each case. This is so we can protect the most vulnerable (Elderly, the very young, immunocompromised patients and those with underlying medical conditions, such as heart disease, respiratory, cancer). We appreciate every effort you have been doing to think about yourself, others and our impact in the local and global communities. Rest assured that late cancellation fees will be waived in those cases. The Cancellation policy was designed to better serve our patients so your well-being is our priority.
How many sessions are needed?
Some patients need only one appointment; others may have a course of therapy or return periodically for the long-term management of a condition. Treatment is determined according to patient's progression rather than the prescription of a set number of treatment sessions.
Will I receive an appoinment reminder?
At the time you set up your account in our booking system (JaneApp), you may choose to be sent an automatic text and/or email appointment reminders. While this is a helpful tool, we highly recommend that you do not rely solely on the appointment reminders.
I am late. Can I still come to my appointment?
If you are late, please let us know by text or call the practice as soon as you can. We do our best to run on time and we respect that your time is as valuable as ours. We will try our best to make arrangements/accommodate you within the scheduled time. However, if you arrive late, please note your time with the practitioner may need to be shortened to avoid delaying those scheduled after you.
Does ICBC cover Osteopathic treatments?
Your osteopathic treatment may be eligible for coverage under the Personal Reimbursement Benefits (PRB) with a referral from your medical doctor or nurse practitioner and pre-approval from ICBC. This process needs to be initiated by the insured/lawyer with their respective claim specialist.