FAQ

Frequently Asked Questions

Do I need to be referred by my GP?


There is no need for a family doctor referral. However, some insurance companies may require you to have a doctor’s referral for osteopathic treatment to be covered by them. Our recommendation is to confirm with your insurance provider the need for a referral.




What is the Cancellation Policy?


Your scheduled appointment time is reserved just for you. Miyuki Osteopathy make every effort to be on time for scheduled appointments.
We kindly ask that you notify us a minimum of 24 hours in advance to your appointment time when you are unable to do so. When you give us advanced notice we are able to accommodate other patients. Any appointment missed or cancelled outside the 24 hours notice will be charged in full. That is because if it is cancelled with short notice, or missed altogether, it is often too late or impossible to offer this time to someone else and the appointment time goes unfilled. Exceptions are made in the event of a medical emergency requiring urgent professional treatment, a death in the family or a natural disaster. We appreciate your compliance and understanding with this policy so that we can continue to provide excellent care.




I need help but I can't afford. Are there other options?


Osteopathic training schools have clinics attached, where students train, supervised by qualified osteopathic practitioners. Patients can get treatment there at reduced rates. http://www.osteopathy-vancouver.ca/student-clinic




Are there any potential treatment side-effects?


Osteopathy is generally regarded as a safe treatment, although you may experience minor side effects, such as: -mild to moderate soreness or pain in the treatment area that lasts 12h-48h -headache (specially if there is neck/shoulder/jaw treatment involved) -fatigue These may happens as positive changes are taking place in your body. As areas of the body that were not moving well initially have their mobility restored, you may start to experience different sensations due to improved muscle activation, improved circulation and nerve supply. On the first 24h after treatment, it is recommended to rest, avoid strenous activity and stay well hydrated. This will allow your nervous system to process and adapt to the new inputs received during your treatment. If discomfort arise, a warm compress/bath (if acute inflammation/recent trauma is not present) or short ice application can be applied to alleviate discomfort. You are always welcome to contact us if you have any concerns.




Is Osteopathy covered by insurance?


If you have private health insurance it may be possible to claim for your treatment. Please, check with your insurance provider for the specifics of your plan.




Is Osteopathy covered by MSP?


Although the BC MSP coverage does not include Osteopathy, various private insurance companies do provide coverage. Please, check with your insurance provider for the specifics of your plan.




What are the payment methods available?


You can settle your bill by cash, e-transfer or VISA / Mastercard / American Express credit card. Unfortunately, we are unable to process payment from debit cards, Discover credit cards and personal cheques.




Is it possible to do direct billing?


Unfortunately, we are unable to issue a directl bill to your extended health care insurer. As you settle your balance, we will provide you with a digital receipt (e-invoice) which you can submit to your extended health carrier for reimbursement.




Are there any additional fees or taxes?


There are no additional fees or taxes. Taxes are included in the displayed price.




Can I come in if I am sick?


Amid COVID-19 and flu season risk, we encourage all patients who are sick, have traveled, have had a potential exposure or is concerned, to contact us as soon as they can so we can work together on re-scheduling your treatment according to your needs and prioritize taking care of yourself. We will keep working on ways to continue serving, engaging and managing each case. This is so we can protect the most vulnerable (Elderly, the very young, immunocompromised patients and those with underlying medical conditions, such as heart disease, respiratory, cancer). We appreciate every effort you have been doing to think about yourself, others and our impact in the local and global communities. Rest assured that late cancellation fees will be waived in those cases. The Cancellation policy was designed to better serve our patients so your well-being is our priority. If you require further information with regards to COVID-19, such as the newly released BC CDC Self-assessment Tool, please consult trusted sources such as BC Centre for Disease Control, Health Canada, and the World Health Organization. If you need to talk to someone about related symptoms after you've done the self-assessment test, please call ‪811‬.





THE PRACTICE

988 Richards Street

Vancouver, BC V6B 3B6

miyuki.ost@gmail.com

Tel: 604-446-2515

Opening Hours:

Mon - Fri: 9am - 6pm 

​​Saturday: Closed ​

Sunday: Closed

CONTACT

© Copyright Miyuki Osteopathy 2020