We kindly ask that you cancel or reschedule at least 24 hours prior to your appointment. This allows us to accommodate other patients and reschedule you to a time that works best for you.

Missed appointments or late cancellations (less than 24 hours notice) will incur the full service fee.

Exceptions are made for medical emergencies, family bereavements, or natural disasters.

We appreciate your support in helping us provide excellent care.

Your health and the safety of others are our top priorities. If you are unwell or have been exposed to illness, please contact us to reschedule.

Rest assured, late cancellation fees are waived for unexpected illness-related cancellations. For details on our COVID-19 protocols, visit our COVID-19 Information Page.

We appreciate your support in protecting vulnerable patients and our community.

If you are running late, please call or text us as soon as possible. We will do our best to accommodate you; however, please note your appointment may be shortened to avoid delays for other patients.

We appreciate your understanding and encourage you to contact us if you need assistance rescheduling to a more convenient time.

No, you do not need a referral to book an appointment with us. However, some insurance providers may require a doctor’s referral for osteopathic treatment coverage.

We recommend checking with your insurance provider to confirm their requirements.

When you set up your account in JaneApp, you can choose to receive automatic email or text reminders about your appointment. However, we highly recommend that you do not rely solely on these reminders.

Please note that these reminders are a courtesy, and patients are responsible for keeping or cancelling their appointments, regardless of whether a reminder is received.

If you are unsure about your appointment time, please log in to your Jane profile or contact us for confirmation.

Kindly notify us as soon as possible if you need to cancel, so we can offer the time to another patient.

The number of sessions depends on your individual needs. Some patients require one appointment, while others may need ongoing therapy or long-term care. Your treatment plan will be tailored to your progress, not a fixed number of sessions.

For optimal results, we recommend following your plan and attending scheduled appointments. Missed or frequently changed appointments may extend your treatment timeline.

By working together, we will achieve the best results in the shortest span of time.

Osteopathy is generally safe, but some patients may experience minor side effects, such as:

• Mild to moderate soreness or pain in the treated area (lasting 12–48 hours)

• Headache (especially after neck, shoulder, or jaw treatment)

• Fatigue

These side effects are expected and often indicate positive changes in your body as mobility and function improve. If you have any concerns, you are welcome to contact us.

Recommendations for the First 24 hours after Treatment:

• Rest and avoid strenuous activity

• Stay well hydrated to help your body adapt.

• Use a warm compress (if no acute inflammation is present) or ice to ease discomfort.

This will allow your nervous system to process and adapt to the new inputs received during your treatment.

Osteopathic treatments may be covered under ICBC’s Personal Reimbursement Benefits (PRB), subject to pre-approval. The process may involve:

1. Referral letter for Osteopathy from your doctor or nurse practitioner.

2. Official process initiation. The insured or their lawyer must initiate this process with their ICBC claim specialist.

3. Pre-approval. Once you have obtained the referral, you may connect me with your Case Manager to request Osteopathic services. In your email to them, please:
   • Attach your referral
   • Include your Claim Number
   • Provide a written statement confirming your consent for me, [Your Name/Practice Name], to communicate with ICBC regarding your case. Your Claim Representative will then review the request and seek pre-approval before treatment begins.

4. Clinical Notes and Reports. Clinical notes may be requested as part of ICBC evaluation and will be provided upon patient's consent. Clinical Reports can be arranged by request ($176.19 + GST hourly fee applies) and submitted for coverage to ICBC.

5. Reimbursement. Once approved, patients can seek reimbursement with ICBC.

Kindly note that ICBC classifies osteopathy is a "may pay" service, and reimbursement is not guaranteed. An ICBC claim representative will individually assess each case and determine the extent of coverage accordingly.

Many private health insurance plans cover osteopathic treatments. Check with your provider to confirm your plan’s specifics.

No, MSP does not cover osteopathy. However, many private insurance plans do. Kindly contact your provider for details.

Direct billing is only possible for RCPM and Veterans through the Medavie Blue Cross platform. Unlike other modalities (such as physiotherapy, RMT and dental care), Extended Health Care providers do not offer direct billing for Osteopathy services. As a result, we are also unable to access their systems or inquire about individual insurance coverage.

After payment, we will provide a digital receipt, which you can submit to your insurance provider for reimbursement

Yes, a 5% GST tax is added to your bill.

We accept cash, e-transfer, and VISA/Mastercard/American Express credit cards.

We do not accept debit cards, Discover credit cards, or personal cheques.

Yes, osteopathic training schools offer clinics where supervised students provide treatment at reduced rates.